Suede City Shoes

Step into Elegance, No Matter Where You Are

• Shipping Area: We exclusively ship to addresses within the United States. Please note that all orders are dispatched directly from our central United Kingdom (UK) warehouse.
• Order Handling Time: 1–2 business days (Monday - Friday) at our UK fulfillment center.
• Transit Time: 3–4 business days (Monday - Friday).
• Estimated Delivery Time: All destinations within the US can expect a total delivery time of 4–6 business days from our UK warehouse to your doorstep.
• Shipping Costs: Free Shipping.
• Customs & Import Fees: Even though your items are shipped from our UK warehouse, we ship all US orders on a DDP (Delivery Duty Paid) basis. This means we fully pre-pay all customs duties, import taxes, and processing fees. Absolutely no customs duties, brokerage fees, or additional import fees will apply to you upon delivery.
• Contact Info: If you have any questions regarding your shipment, please contact our support team at support@chathamheritage.com or call us at +1 (302) 298 5531.

• Return Window: We offer a 60-day return policy. You can return your item within 60 days from the date of delivery.
• Item Condition: To be eligible for a return, your item must be new, unworn/unused, with tags still attached, and in its original packaging.
• Return Shipping Costs:
  
  For defective or incorrect products: We cover 100% of the return shipping costs (Free returns). Our support team will provide you with a pre-paid return shipping label.
  For customer remorse (e.g., changed mind, wrong size, didn't fit): The customer is responsible for the return shipping costs. The return must be shipped to our official address in the United States listed below. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
  
  
• How to Initiate a Return (Step-by-Step):
  
  Contact our customer support team at support@chathamheritage.com with your order number and the reason for your return.
  Once your return request is approved, our support team will email you the detailed return instructions and the official return authorization form.
  Pack your item securely in its original packaging, include the return form, and ship it to our address in the United States listed below.
  
  
• Restocking Fee: We do not charge any restocking or processing fees.
• Refund Method: Once your return is received, inspected, and processed at our US facility, your refund will be issued back to your original method of payment within 5-7 business days.
• Official Return Address:
  Healthy Sup (Chatham Heritage Returns)
  335 Winding Way, Carmel, IN 46032, United States
• Contact Info: For any questions regarding returns and refunds, please contact us at support@chathamheritage.com or call us at +1 (302) 298 5531.