Shipping policy
This policy applies to orders from the United States. It is intended to ensure that you are aware of our shipping policies and procedures. By placing an order in this store, you accept the policies contained here
1. Where We Ship:
We currently ship to the United States.
2. Handling Time:
Orders are processed within 1–2 working days (Monday to Friday).
3. Order Cut-Off Time:
- The order Cut-Off Time is 05:00 PM (GMT-05:00) Eastern Standard Time (New York).
- If you place an order after 05:00 PM (GMT-05:00) Eastern Standard Time (New York). We will process it on the next business day.
4. Shipping Time:
Standard shipping within the United States takes 3-4 working days (Monday to Friday).
5. Shipping Costs:
Free shipping for all orders in the United States.
6. Shipping Carriers:
We work with trusted local delivery services to ensure smooth and secure delivery.
7. Tracking Your Order:
Once your order has been shipped, you’ll receive a confirmation email or SMS with a tracking number and a link to track your delivery.
8. Addresses Change:
The delivery address cannot be changed after shipping. If you need to change the delivery location of your order, please contact us within 24 hours of placing your order at support@chathamheritage.com.
9. Damaged or Lost Packages:
If your order arrives incomplete, damaged, or incorrect, please notify us within 48 hours of delivery with your order number and photos. We’ll arrange a replacement or refund promptly.
10. Shipping Restrictions:
We do not deliver to P.O. Boxes. Please provide a complete street address and active contact number to ensure successful delivery.
11. Contact Information:
If you have any shipping questions, please contact us:
Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM. If you have a problem, please contact us. We will answer within 24 hours.
Phone: +1 (302) 298 5531
Email: support@chathamheritage.com
Get In Touch: Contact Us Form
Business address: 335 Winding Way, Carmel, IN 46032, USA
Warehouse address: 3 Peartree Rd, Dibden Purlieu, Southampton SO45 4AJ, United Kingdom