At Chatham Heritage, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
Item Condition Requirements
To be eligible for a return, items must be unused, in their original packaging, with all tags and accessories included.
How to Start a Return
To initiate a return, contact us at support@chathamheritage.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.
Returns
Accept returns for both defective and non-defective products
Accept exchanges
Exchanges
Product condition
New Only
Window
60 Days
Method
By mail
Return label
Customer responsibility
Restocking fees
No cost
Refund processing time
7 days
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Information
If you have questions about your return, refund eligibility, or how to begin the return process, contact us at:
Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM. If you have a problem, please contact us. We will answer within 24 hours.
Phone: +1 (302) 298 5531
Email: support@chathamheritage.com
Get In Touch: Contact Us Form
Business address: 335 Winding Way, Carmel, IN 46032, USA
Warehouse address: 3 Peartree Rd, Dibden Purlieu, Southampton SO45 4AJ, United Kingdom
